1111bet Privacy Policy

1. Introduction and Applicability

This privacy policy applies to all services, websites and mobile applications on the 1111bet platform. When you register, log in or use any service on our platform, you are considered to have agreed to the terms of this policy.

1111bet is committed to providing a safe and transparent online gaming environment for Bangladeshi users. This policy must be read together with the services described in our Terms and Conditions, as both define your rights and responsibilities.

This policy applies only to the 1111bet platform. We are not responsible for the privacy policies of third-party websites or services.

2. Data Collection Methods

We collect various types of information from you both directly and automatically. The types of information collected are described below:

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification — 21+ confirmation)
• Mobile number and email address
• National ID or passport number (for verified accounts)
• bKash, Nagad or Rocket mobile banking number (for deposits and withdrawals)
• Messages and information you provide when contacting customer support

2.2 Automatically Collected Information

The following information is collected automatically when you use our platform:

• IP address and device type
• Browser information and operating system
• Platform login time, session duration and activity logs
• Information collected through cookies and similar tracking technologies
• Gaming history and transaction records

3. Purpose of Data Use

1111bet uses your information only for specific and lawful purposes. The main reasons for using your information are described below:

3.1 Account Management and Verification

Your information is used to open your account, verify your identity and ensure account security. This is essential in particular for confirming the 21+ age requirement and preventing account fraud.

3.2 Financial Transaction Processing

The necessary financial information is used to process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain transaction records.

3.3 Customer Support

Your contact information is used to provide customer service via 24-hour live chat and email. Your account history may be reviewed to resolve issues.

3.4 Platform Improvement and Security

Information is used to analyse usage patterns and improve platform performance, and to detect fraudulent activity and keep all users' accounts secure.

3.5 Relevant Communications

Your contact information is used to send important account notifications, security alerts and service-related updates.

4. Data Protection and Security

1111bet follows industry-standard technology and practices to protect your information. The key elements of our security measures are:

• SSL Encryption: All your information is encrypted using SSL technology, so no one can read it during transmission.
• Secure Servers: Our data is stored on secure servers and firewalls are used to prevent unauthorised access.
• Access Controls: Only authorised staff can view your information for specific, necessary purposes.
• Regular Security Audits: Security assessments are conducted regularly to identify potential vulnerabilities.
• OTP Verification: A second layer of verification via mobile OTP is applied for sensitive actions.

However, complete security on the internet cannot be guaranteed. To keep your account secure, use a strong password and do not share your login details with anyone.

5. Data Sharing and Third Parties

1111bet does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), technical infrastructure and customer service operations. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a government authority. In addition, relevant information may be shared with the appropriate authorities to detect and prevent fraud.

5.3 Business Changes

In the event of any business restructuring, necessary information may be transferred with appropriate protections for users' data.

Outside the circumstances described above, your personal information will not be shared with any third party without your consent.

6. Cookie Policy

The 1111bet website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve our services.

6.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve the service by monitoring how the platform is used.

You can disable cookies from your browser settings, but doing so may limit some features of the platform.

7. Data Retention Period

We retain your information for as long as your account is active and as long as necessary to provide the service. Even after an account is closed, some information may be kept for a specified period for the following reasons:

• To meet legal obligations and maintain transaction records
• For fraud investigations or resolution of legal disputes
• To comply with regulatory authority guidelines

After the designated period, your information is securely deleted or anonymised.

8. Your Rights

As a user of 1111bet, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can request this information by contacting customer support.

8.2 Right to Correction

If there is any error in the information we hold about you, you may request that it be corrected. If there is an error in your name, mobile number or ID information, please contact us promptly.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations or ongoing disputes, it may not be possible to delete all information immediately.

8.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional messages, you can cancel your subscription from account settings or by contacting customer support. Opting out of important account notifications is not possible.

To exercise these rights or for any questions, you can contact our customer support in Bengali or English.

9. Protection of Minors

1111bet is strictly not intended for anyone under the age of 21. We do not knowingly collect information from minors. Age verification is mandatory at registration.

If we become aware that a minor has opened an account, that account and all associated information will be deleted immediately. More details on this can be found in the Responsible Gaming policy.

10. Policy Changes and Updates

1111bet reserves the right to revise this privacy policy as needed. If any significant changes are made:

• A notification will be sent to your registered mobile number or email
• You will be informed when you log in to the platform
• The date of the update will be noted at the top of this page

If you continue to use the platform after changes are made, you are considered to have accepted the new policy. We therefore recommend reading this policy regularly.

11. Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please get in touch with us. Our customer support team is able to assist in both Bengali and English.

Ways to contact us:

• 24/7 Live Chat — available directly after logging in to the platform
• Email: [email protected]

More information about us can be found on our About Us page. For common questions, you can read our Frequently Asked Questions (FAQ), which covers common questions about accounts, payments and security.

We are always committed to protecting your privacy and we take any concerns you have seriously.